Terms of Service

Welcome to Renew Mechanical. These Terms of Service ("Terms") govern your access to and use of our website and professional HVAC services (including installation, repair, and maintenance) provided in the Greater Cincinnati and Northern Kentucky area. Please read them carefully.

1. Acceptance of Terms

By scheduling a service appointment, using our website, or engaging with Renew Mechanical in any capacity, you agree to be bound by these Terms. If you do not agree, please do not use our services or website. We may update these Terms periodically; updates will be posted on this page with a revised "Last Updated" date. Continued use after changes constitutes acceptance.

2. Description of Services

Renew Mechanical provides professional HVAC services for residential and commercial properties, including but not limited to system diagnostics, repair, installation, replacement, and preventive maintenance. Specific services and scope will be detailed in written work orders and estimates provided to you before work begins.

3. User Obligations and Conduct

When scheduling or receiving services, you agree to:

• Provide accurate, complete, and current information about yourself and your property
• Ensure our technicians have safe, unobstructed access to the work area at the scheduled time
• Disclose any known hazards, safety concerns, or conditions that may affect our work
• Secure pets and ensure the work area is clear of people not involved in the service
• Comply with all applicable laws, regulations, and building codes

You agree not to use our website or services for any unlawful purpose or in any way that could damage, disable, or interfere with our operations.

4. Appointments, Estimates, and Cancellations

Service appointments may be scheduled by phone, email, or through our website. Written estimates are provided before any work begins. Estimates are non-binding until accepted in writing by both parties via a signed work order.

Cancellations and rescheduling: Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours' notice may result in a cancellation fee of $100. We reserve the right to waive this fee at our discretion for genuine emergencies.

A standard diagnostic fee of $89 applies to residential service calls and is credited toward any repair approved and completed on the same visit.

5. Payment Terms

Payment is due upon completion of services unless alternative arrangements have been agreed to in writing in advance. We accept the following payment methods:

• Cash
• Check (payable to Renew Mechanical)
• Visa, MasterCard, American Express, Discover

For larger installations or replacements, a deposit may be required before work begins. The deposit amount will be specified in your written estimate. Financing options through GreenSky and Synchrony may be available for qualifying customers. Ask your technician for details.

Unpaid balances are subject to a late payment fee and may accrue interest at the maximum rate permitted by applicable law.

6. Intellectual Property

All content on the Renew Mechanical website (including text, images, logos, graphics, and design) is the property of Renew Mechanical and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our prior written permission.

7. Disclaimers of Warranties

Our services and website are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Renew Mechanical disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

Workmanship warranties, where offered, will be specified in your written work order or service agreement.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Renew Mechanical's total liability to you for any claim arising out of or related to our services or these Terms shall not exceed the total amount paid by you to Renew Mechanical for the specific services giving rise to the claim. In no event shall we be liable for any indirect, incidental, punitive, or consequential damages.

9. Indemnification

You agree to indemnify, defend, and hold harmless Renew Mechanical and its owners, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of our services or website; (b) your violation of these Terms; or (c) your violation of any applicable law or the rights of a third party.

10. Communications

By providing your contact information, you consent to receive communications from Renew Mechanical by email, phone, or text message as described in our Privacy Policy. You may opt out of marketing communications at any time. Transactional communications related to scheduled appointments may continue regardless of marketing preferences.

11. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. Renew Mechanical has no control over the content of those sites and accepts no responsibility for their content or your use of them. Linking to a third-party site does not imply endorsement by Renew Mechanical.

12. Entire Agreement

These Terms of Service, together with our Privacy Policy and any written service agreement or work order provided to you, constitute the entire agreement between you and Renew Mechanical regarding the subject matter herein, and supersede all prior or contemporaneous communications and proposals, whether oral or written.

13. Contact Information

For questions about these Terms or our services, please contact us:

• Phone: (513) 951-8539
• Email: office@renewmechanical.net
• Address: Anderson Township, Cincinnati, OH
• Hours: Available 24/7 for emergencies