Last Updated:

May 9, 2025

Welcome to Renew Mechanical ("Renew Mechanical," "we," "us," or "our"). We are

committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website renewmechanical.net, use our services, or communicate with us, including through text messages set up by Tech Dad Media.

Please read

this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.  

1. INFORMATION WE COLLECT
We may collect information about you in a variety of ways. The information we may collect includes:  

Personal Data: Personally identifiable information, such as your name, shipping address, email address, telephone number, and demographic information (such as your age, gender, hometown, and interests) that you voluntarily give to us when you request services, schedule an appointment, contact us, or when you choose to participate in various activities related to our services.  

Derivative Data: Information our servers automatically collect when you access our website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.  

Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, or exchange services. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Stripe you are encouraged to review their privacy policy and contact them directly for responses to your questions.  

Mobile Device Data: Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access our services from a mobile device.  

Data From Contests, Giveaways, and Surveys: Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.  

Communication Data: Information you provide when you communicate with us, including via email, phone, or text message.

2. HOW WE USE YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

Schedule, manage, and provide HVAC services.

Create and manage your account.

Process your payments and refunds.

Email you regarding your account or order.

Communicate with you about appointments, services, and promotions (where you have consented).

Respond to your inquiries and offer customer support.

Request feedback and contact you about your use of our services.

Improve our website and service offerings.

Send you newsletters, marketing or promotional materials, and other information that may be of interest to you (where you have opted-in).

Comply with legal and regulatory requirements.

Resolve disputes and troubleshoot problems.

3. DISCLOSURE OF YOUR INFORMATION We may share information we have collected about you in certain situations. Your information may be disclosed as follows:  

By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.   Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. This includes Tech Dad Media for the purposes of website development, maintenance, and communication services.  

Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.  

Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.   Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.  

4. TEXT MESSAGING AND A2P 10DLC COMPLIANCE

Renew Mechanical utilizes text messaging services, set up and managed by Tech Dad Media, for purposes such as appointment reminders, service updates, and, with your explicit consent, promotional communications. These messages are sent in compliance with A2P (Application-to-Person) 10DLC (10-digit long code) regulations.

Consent: We will only send you text messages if you have provided explicit consent to receive them. This consent may be obtained through our website, a written form, or a verbal agreement that is documented. For marketing or promotional messages, separate express written consent will be obtained.

Opt-Out: You can opt-out of receiving text messages from us at any time by replying "STOP" to any message you receive. You may also inform us via phone call at [Renew Mechanical's Phone Number for A2P Opt-Out] or email at [Renew Mechanical's Email for A2P Opt-Out]. Upon receiving an opt-out request, we will cease sending you text messages, except for a confirmation message of your opt-out if required or legally permitted.

Message Frequency: The frequency of text messages will vary depending on your interactions with us (e.g., appointment scheduling, service updates). Promotional messages will be sent periodically, and their frequency will be disclosed at the time of opt-in.

Data Usage: We collect and use your phone number and messaging history for the purpose of sending and managing these communications, improving our services, and for record-keeping as required by A2P 10DLC regulations. We do not sell your phone number or messaging data to third parties for their own marketing purposes.Message and Data Rates: Message and data rates may apply to any text messages sent to or received from us, as determined by your mobile carrier.

Support/Help: For help regarding our text messaging services, you can reply "HELP" to any message you receive or contact us at [Renew Mechanical's Phone Number for A2P Support] or [Renew Mechanical's Email for A2P Support].

5. SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

6. YOUR CHOICES REGARDING YOUR INFORMATION
Account Information: You may at any time review or change the information in your account or terminate your account by contacting us using the contact information provided below.   Emails and Communications: If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:   Noting your preferences at the time you register your account.   Logging into your account settings and updating your preferences.Contacting us using the contact information provided below.   Using the unsubscribe link in any promotional email you receive.Text Messages: As detailed in Section 4, you can opt-out of text messages by replying "STOP" or contacting us.

7. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave our

Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services, or applications that may be linked to or from

our Site.

8. CHILDREN'S PRIVACY

We do not knowingly solicit information from or market to children under the age of 13 (or a higher age threshold if required by applicable law). If we learn that we have collected

personal information from a child under 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us using the contact information provided below.  

9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.  

10. CONTACT US
If you have

questions or comments about this Privacy Policy, please contact Renew Mechanical at:

Renew Mechanical
(513) 582-8929
[Insert Renew Mechanical's Email Address for Privacy Inquiries]

For inquiries specifically related to website management or the technical setup of communication services, you may also contact our service provider:

Tech Dad Media