Privacy Policy

Renew Mechanical is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website, use our HVAC services, or communicate with us, including via text messages managed by Tech Dad Media.

1. Information We Collect

We collect several categories of data:

• Personal Data: Names, addresses, email addresses, phone numbers, and demographic details you provide voluntarily when requesting service or creating an account.
• Derivative Data: Information automatically collected by our servers when you visit the site, including your IP address, browser type, referring URL, and pages visited.
• Financial Data: Payment method details collected when you pay for services. Payments are processed securely through Stripe and we do not store full card numbers.
• Mobile Device Data: Device identifiers and general location information when you access our site from a mobile device.
• Communication Data: Information from emails, phone calls, and text messages you send to us.
• Survey Data: Responses you submit through feedback forms, contests, or satisfaction surveys.

2. How We Use Your Information

We use the information we collect to:

• Schedule and perform HVAC services at your property
• Manage your customer account and service history
• Process payments and send invoices
• Send appointment reminders, follow-ups, and service updates
• Deliver marketing communications (only with your consent)
• Improve our website, services, and customer experience
• Comply with applicable legal and regulatory requirements

3. Information Sharing

We do not sell your personal information. We may share data with:

• Tech Dad Media: Our website development and communications partner. They assist with site management and outbound messaging.
• Payment processors: Stripe and related financial services, solely to process transactions.
• Service providers: Vendors who help us operate our business (e.g., scheduling software, CRM tools), bound by confidentiality agreements.
• Business transfers: If Renew Mechanical is acquired or merges with another company, your information may be transferred as part of that transaction.

Marketing communications are only sent with your explicit consent and you may opt out at any time.

4. Text Messaging (A2P 10DLC)

By providing your phone number, you may consent to receive text messages from Renew Mechanical, including appointment reminders and promotional communications. Message frequency varies based on your interactions with us.

• To opt out: Reply STOP to any text message at any time. You will receive a confirmation and no further messages will be sent.
• Standard message and data rates may apply depending on your carrier plan.
• Consent to text messaging is not a condition of purchasing services.

5. Security Measures

We implement administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

6. Your Privacy Choices

You have the following rights regarding your personal information:

• Account information: Contact us to update or correct information we hold about you.
• Email communications: Unsubscribe at any time by clicking the link in any marketing email or contacting us directly.
• Text messages: Reply STOP to any text to opt out permanently.
• Data requests: Contact us at office@renewmechanical.net to request access to, correction of, or deletion of your personal data.

7. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Google, Facebook). This privacy policy applies only to the Renew Mechanical website. We are not responsible for the privacy practices of any external sites and encourage you to review their policies before submitting personal information.

9. Policy Updates & Contact

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

For questions about this policy or your personal data, contact us:

• Phone: (513) 951-8539
• Email: office@renewmechanical.net
• Address: Anderson Township, Cincinnati, OH